Implementation and Support Specialist:
Responsible for providing support to end users in the use and maintenance of software programs. Provides support to customers to bring their problems to a timely resolution and records problem solving efforts and details related to the incident. Logs and tracks support issues and follows up to see that they have been successfully resolved. Assist in reviewing reports of support issues to determine root causes and address problems. Maintains all required documentation for user additions, deletions and changes in core business systems.
Experienced with team environments; successfully initiated and completed a variety of projects.
Issue management skills (time management; interpersonal skills including conflict management; information gathering skills; team building skills to build collaborative working relationships).
Problem solving skills. Communication skills including verbal and written. Experience with networks is desirable.
Responsible for providing support to end users in the use and maintenance of software programs. Provides support to customers to bring their problems to a timely resolution and records problem solving efforts and details related to the incident. Logs and tracks support issues and follows up to see that they have been successfully resolved. Assist in reviewing reports of support issues to determine root causes and address problems. Maintains all required documentation for user additions, deletions and changes in core business systems.
Experienced with team environments; successfully initiated and completed a variety of projects.
Issue management skills (time management; interpersonal skills including conflict management; information gathering skills; team building skills to build collaborative working relationships).
Problem solving skills. Communication skills including verbal and written. Experience with networks is desirable.